Privacy Policy

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Blue Turtle Physiotherapy & Wellness Clinic Ltd
Effective Date: 07/10/2024

Blue Turtle Physiotherapy & Wellness Clinic Ltd is committed to safeguarding your privacy and handling your personal data with professionalism, integrity and care.

This Privacy Policy explains how we collect, use, store and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who We Are

Blue Turtle Physiotherapy & Wellness Clinic Ltd
5 Sutherland Drive, Muxton, Telford, TF2 8PU
Email: Blueturtlephysio@gmail.com
Telephone: 07356294999

For the purposes of data protection legislation, Blue Turtle Physiotherapy & Wellness Clinic Ltd acts as the Data Controller of your personal data.

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2. The Information We Collect

In order to provide safe and effective physiotherapy and wellness services, we may collect the following:

Personal Details

• Full name

• Date of birth

• Address

• Contact details (telephone and email)

• GP details

• Emergency contact information

Clinical Information 

• Medical history

• Presenting symptoms and injury details

• Medication information

• Treatment records and clinical notes

• Relevant health reports

Website & Communication Data

• Information submitted via website forms

• Booking enquiries

• Marketing preferences

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3. How Your Information Is Used

Your information is used to:

• Provide physiotherapy assessment, diagnosis and treatment

• Maintain accurate and professional clinical records

• Communicate regarding appointments and care

• Process payments and manage clinic administration

• Meet legal and regulatory obligations

• Send marketing communications (only where explicit consent has been provided)

We will only process your data where we have a lawful basis to do so.

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4. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contractual necessity – to deliver physiotherapy services

• Legal obligation – for record keeping and regulatory compliance

• Legitimate interests – clinic management and administration

• Explicit consent – for processing health data and marketing communications

Health information is classified as “special category data” and is processed only where necessary for the provision of healthcare.

You may withdraw consent at any time by contacting us.

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5. Data Storage & Security

We take data security seriously.

Your information is stored securely using encrypted, password-protected systems and secure third-party providers that comply with UK data protection regulations.

We retain clinical records for:

• A minimum of 8 years after the conclusion of treatment

Data is only accessible to authorised personnel.

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6. Sharing Your Information

Your personal data will not be shared without your consent except:

• Where required by law

• If there is a serious safeguarding concern

• Where necessary to protect your vital interests

• With your GP or other healthcare professionals (with your consent to do so)

All third parties are required to respect the confidentiality and security of your data.

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7. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure where legally applicable

• Restrict or object to processing

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

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8. Marketing Communications

​You will only receive marketing communications from Blue Turtle Physiotherapy & Wellness Clinic Ltd where you have actively opted in.

You may unsubscribe at any time via email or by contacting the clinic directly.

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9. Website Cookies

Our website may use cookies to enhance user experience and monitor website performance. You may manage cookie preferences via your browser settings.

 

10. Contact

If you have any questions regarding this Privacy Policy or how your data is handled, please contact:

Blue Turtle Physiotherapy & Wellness Clinic Ltd.